Reelov Privacy Policy

Last updated: 2026-01-26

Data We Collect

We collect your name, email, phone number, and shipping address. For sellers, we collect a copy of your National ID Card to verify your identity and prevent fraud. This sensitive data is stored securely and used strictly for verification purposes.

Cookies and Google Analytics

We use Google Analytics to understand site traffic and improve user experience. This involves placing cookies on your device to collect anonymized data such as IP addresses and browsing behavior. You can manage your cookie preferences through our consent banner.

How We Use Your Data

Your data is used to manage your account, facilitate transactions, and provide customer support. We retain ID card data for a period of 10 years as required for legal compliance and fraud prevention in accordance with Thai Law.

Your Rights (PDPA)

Under the PDPA, you have the right to access, correct, or request the deletion of your personal data. You may also withdraw your consent for data processing at any time by contacting us at mail@reelov.app.

Third-Party Service Providers

We share necessary data with Stripe.com for payment processing of platform fees. If you log in via Facebook, Google, or LINE, those providers will share certain profile data with us. We do not sell your personal data to third parties.

Legal Basis for Processing

We process your data based on: (1) Contractual necessity to provide our marketplace services; (2) Legal obligation for identity verification; and (3) Legitimate interest in preventing fraud and improving our platform.

Sensitive Personal Data

When you upload your Thai ID Card, we may inadvertently receive sensitive data (e.g., Religion, Blood Type). We ask that you mask this data. If not masked, we do not use this sensitive data for any purpose and store it only as part of the identification image.

International Data Transfers

To provide our services, your data may be transferred to and processed by Stripe.com and Google Analytics on servers located outside of Thailand. These providers maintain high-standard security protocols to protect your information.

Data Security Measures

We implement enterprise-level encryption and access controls to prevent unauthorized access, alteration, or disclosure of your personal data. Payment information is handled exclusively by Stripe; we do not store credit card numbers.

Data Retention Period

We retain your personal data for as long as you maintain an active account. ID Card data and transaction logs are kept for 10 years after account closure to comply with Thai anti-money laundering and consumer protection laws.

Protection of Minors

Reelov is not intended for users under the age of 20 (Thai legal age of majority) without parental consent. If we discover we have collected data from a minor without such consent, we will delete it immediately.

Reelov Terms & Conditions

General Use of Service

To access Reelove, users must register and provide a valid Thai ID card for verification. Listing fees and Featured fees are processed via Stripe.com and are strictly non-refundable once the listing is live.

Terms for Buyers

Buyers pay sellers directly via PromptPay or Stripe.com. Reelove does not hold funds. Please verify the seller's rating and ID status before transferring. Prohibited items include counterfeit goods, medical supplies, and cosmetic samples.

Terms for Sellers

Sellers must provide accurate descriptions and photos. Counterfeit items (Grade AAA), illegal goods, or misleading ads are strictly prohibited and will result in a permanent ban without fee refunds. All sales are private contracts between you and the buyer.

Limitation of Liability

Reelove is a listing portal, not a party to the sale. While we provide mediation support via mail@reelov.app, our liability is limited. Final disputes must be resolved by the parties involved through official legal channels or police reports.

Listing Fees and Credits

Upon registration, users receive a 100 THB credit for listing fees only. Credits cannot be withdrawn as cash. Listing fees and Featured fees are service fees for the use of the portal and are non-refundable, regardless of whether the item is sold, deleted, or the account is banned for policy violations.

Direct Transactions

Reelove provides the platform for listing but does not participate in the actual sale. Payment for items is made directly from Buyer to Seller via PromptPay or the Seller's Stripe link. Reelove does not provide "Escrow" services. All risks associated with the quality, delivery, and authenticity of items are strictly between the Buyer and the Seller.

Prohibited Items

Users are strictly prohibited from listing: counterfeit/pirated goods (Grade AAA), medical supplies, cosmetics samples, supplements, hazardous materials, and any items illegal under Thai Law. Reelove reserves the right to remove these listings and seize remaining credits without notice.

Account Termination

We reserve the right to suspend or terminate accounts that provide false Thai ID verification, engage in fraudulent behavior, or harass other users. If an account is terminated due to fraud, Reelove will cooperate fully with the Royal Thai Police and provide necessary data for prosecution.